I cannot receive calls or message notifications
Make sure notifications are enabled for the XLines app: • iOS: Go to Settings > XLines > Notifications > enable Allow Notifications. • Android: Go to Settings > Apps > XLines > Notifications > make sure notifications are turned on. Also ensure you are not logged in on multiple devices at the same time, as this can cause notification issues.
Link to this answerI'm using a VPN and can't make calls
Some VPN configurations block VoIP traffic. If your calls fail while using a VPN: • Try switching your VPN protocol to TCP (OpenVPN TCP works best with VoIP). • Disable any threat protection or ad-blocking features in your VPN app. • Try disconnecting from the VPN temporarily to confirm it is the cause. Contact your VPN provider for help configuring VoIP compatibility.
Link to this answerI cannot make a call
Check the following: • Internet connection: XLines requires Wi-Fi or mobile data. Make sure your device is connected. • Credit balance: Calls to non-XLines users require credit. Check your balance in the app and top up if needed. • Dial format: All calls should be dialled in international format (e.g. +44 for UK). • Blocked number types: XLines cannot connect calls to emergency, premium rate, or satellite numbers.
Link to this answerI cannot send messages
Check the following: • Internet connection: Make sure your device is connected to Wi-Fi or mobile data. • Credit balance: SMS to non-XLines users require credit. Top up your balance in the app if needed. • Recipient number: Ensure you are using the correct international format for the recipient's number.
Link to this answerHow do I contact XLines?
You can reach our support team in several ways: • Email: [email protected] • Help widget: Use the help button on our website at xlines.io Our team is happy to assist with any questions or issues.
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