Terms & Conditions

Agreement to Terms

By downloading our app, accessing our website, or using any XLines service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

In these Terms and Conditions, "Xlines", "we", "us", or "our" means Vyshetel Ltd and "you" and "your" means you; our Customer. These Terms constitute a legally binding agreement between you and Vyshetel Ltd, registered in the United Kingdom, operating under the brand name XLines. We may update these Terms periodically, and your continued use signifies acceptance of any modifications.

Eligibility & Account Creation

You must be at least 18 years of age to use XLines. By creating an account, you confirm that all information provided is accurate and complete. You are solely responsible for:

• Maintaining the security of your login credentials
• All activities conducted through your account
• Promptly updating any changes to your personal information
• Notifying us immediately of any unauthorized account access

Certain virtual numbers require identity verification to comply with telecommunications regulations. When requested, you must provide valid government-issued identification within the specified timeframe.

What We Offer

An Application – You must download and use the Xlines Application onto every device on which you intend to use the Xlines Service.

Phone Numbers – XLines provides virtual phone numbers that enable you to make calls and send messages without revealing your personal number. Our platform includes:

• Local and international virtual numbers across multiple area codes
• Voice calling capabilities via internet connection
• SMS messaging features
• Voicemail with optional transcription
• Call management tools including forwarding and auto-reply

Service quality depends on your internet connection and our telecommunications partners. We continuously work to improve reliability but cannot guarantee uninterrupted service at all times.

Licence

3.1 As long as you pay the applicable Charges and comply with these Terms and Conditions, Xlines grants you a personal, limited, non-exclusive, non-transferable and revocable licence to use the Services we agree to provide to you. This licence lasts for the duration of our agreement and is provided solely for your internal business purposes in accordance with these Terms.

3.2 You agree that you will not:

• 3.2.1 copy, scrape, data-mine, cache, reverse engineer, decompile, disassemble, or otherwise attempt to extract data or underlying technology from the Services, except where expressly permitted under these Terms or required by law;
• 3.2.2 claim ownership of, or any rights in, the Services or any related software, including any updates, enhancements, or improvements;
• 3.2.3 allow any third party to use, access, or benefit from the Services without our prior written consent; or
• 3.2.4 create or develop any software, products, or services that are derived from or based on the Services using Xlines' proprietary or confidential information (or that of our licensors).

Xlines Peer to Peer Services

6.1 Using the internet, you can make and receive free peer-to-peer calls, and send and receive free messages. To use these features, both you and the person you are communicating with must have active Xlines accounts and be connected to the internet via Wi-Fi or mobile data. You do not need any credit on your Xlines account to use the peer-to-peer service.

6.2 Xlines may apply reasonable usage limits to the peer-to-peer service to ensure fair use and to protect the integrity of the Xlines services and networks. This includes situations where the service appears to be resold, misused, or accessed through software or systems that are not provided or authorised by Xlines.

Responsible Usage

XLines is designed for legitimate personal and business communications. The following activities are strictly prohibited and violating these guidelines may result in immediate account suspension without prior notice or refund. We reserve the right to report illegal activities to relevant authorities.

• Illegal activities including fraud, harassment, or threats
• Bulk messaging, spam, or unsolicited marketing communications
• Use of bots, automated systems, or scripts to place calls, send messages, or generate traffic is strictly prohibited
• Impersonation or misrepresentation of identity
• Distribution of malware or phishing attempts
• Automated calling systems without proper authorization
• Any activity that disrupts our network or other users
• Using the Services in violation of applicable laws, regulations, or telecommunications rules

Compliance, Law Enforcement & Account Termination

We may disclose your account details and related information to local authorities, law enforcement agencies, or other regulatory bodies where required by law or upon receiving a valid request.

If we identify any illegal, unlawful, or suspicious activity, we reserve the right to suspend or permanently terminate your account immediately and without prior notice. This includes, but is not limited to, activities that violate applicable laws, regulations, or these Terms & Conditions.

We are not liable for any loss or disruption resulting from account suspension or termination due to such activity.

Suspension or Termination of your Services

13.1 We may suspend or terminate any or all of the services you use without notice if:

• (a) we reasonably believe you provided false or misleading information about yourself;
• (b) we advise you that your excessive use of the services is causing problems for other users, and you continue to use the services excessively;
• (c) we believe your device has been lost or stolen;
• (d) we reasonably believe you have used the services or a phone number for illegal or improper purposes, in contravention of our responsible use requirements;
• (e) we receive a serious complaint against you which we believe to be genuine;
• (f) we are required to suspend your services by emergency services or other government authorities;
• (g) we reasonably believe you have unlocked your device using any unauthorized method; or
• (h) we believe you have in any way breached any terms of these Terms and Conditions, any relevant Xlines End User License Agreement, any relevant third-party End User License Agreement, or our Privacy Statement.

13.2 We may, at our sole discretion, report you to any local, state, or federal authority if you breach these Terms and Conditions, any relevant Xlines End User License Agreement, or our Privacy Statement. We may also cooperate with any affected third party by providing information or data in civil or criminal proceedings as required or appropriate.

Emergency Calls

9.1 You understand and agree that Xlines software and services are not designed to make emergency calls. Emergency calls cannot be guaranteed. Neither Xlines, Vyshetel Ltd, nor any of our affiliates, subsidiaries, parent companies, agents, network providers, partners, or employees will be responsible if you are unable to make an emergency call using Xlines services.

Additionally, Xlines software and services will not work during a power outage or if your internet connection is down, and you will not be able to use them to dial any phone number, including emergency numbers.

9.2 You are responsible for maintaining a conventional landline or mobile service to ensure you can always access emergency services.

Payments & Subscriptions

All prices displayed in the app are in your local currency where available. Applicable taxes will be calculated and shown before you complete your purchase.

Subscription Plans: Recurring subscriptions renew automatically at the end of each billing cycle. You may cancel at any time through your account settings, and your service will continue until the end of the current billing period according to your subscription.

One-Time Purchases: Credits, add-ons, Voice and SMS bundles and individual number purchases are non-recurring and valid for the period specified at purchase.

Auto Top-Up

To ensure uninterrupted access to the Services, Auto Top-Up is enabled by default on all accounts. When an account balance falls below £2, an automatic top-up of £5 plus VAT will be processed using the payment method on file via Stripe.

Auto Top-Up transactions are processed automatically and without prior notice at the point the balance threshold is reached. By using the Services, you authorise us to charge your selected payment method for these automatic top-ups.

Users may disable the Auto Top-Up feature at any time through their Account Settings. Disabling Auto Top-Up may result in service interruption if the account balance is insufficient to cover usage.

All payments are non-refundable unless otherwise required by law.

Refunds: Due to the instant activation of digital services, we generally do not offer refunds once a number has been provisioned. However, we review refund requests on a case-by-case basis for technical issues beyond your control and a refund will be provided within 7 days.

Your Virtual Number

Virtual numbers are licensed to you for the duration of your active subscription. Important points to understand:

• Numbers remain property of the underlying telecommunications carriers
• Expired numbers may be returned to the Service Provider or recycled and assigned to other users
• We cannot guarantee number availability if your subscription lapses
• Number porting is not available using Xlines

We strongly recommend keeping your subscription active if you rely on your XLines number for important accounts or communications.

Content & Intellectual Property

The XLines brand, logo, app design, and all associated materials are protected intellectual property. You may not reproduce, modify, or distribute any part of our platform without written consent.

You retain ownership of content you create or transmit through our services. By using XLines, you grant us a limited, non-exclusive license to process your communications solely for service delivery purposes.

Service Limitations

While we strive for excellence, XLines services are provided on an "as available" basis. We do not warrant that:

• Services will be uninterrupted or error-free
• All features will be available in all regions
• Third-party networks will perform as expected
• Emergency services (like 999 or 112) will be accessible

XLines should not be used as your sole means of communication, particularly for emergency situations. Always maintain access to traditional phone services for critical communications.

Liability & Indemnification

To the fullest extent permitted by applicable law, Vyshetel Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. This includes but is not limited to loss of business, missed communications, or data loss.

Our maximum liability for any claim shall not exceed the total amount you paid to Vyshetel Ltd in the twelve months preceding the incident, or £100, whichever is greater.

You agree to indemnify and hold Vyshetel Ltd harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

Account Termination

You may close your XLines account at any time through the app settings. Upon closure:

• Your virtual numbers will be released immediately to Xlines
• Any remaining credits or subscription time will not be refunded
• Your data will be handled according to our Privacy Policy

We may suspend or terminate accounts that violate these Terms, engage in suspicious activity, or upon request from law enforcement. In cases of serious violations, termination may occur without prior warning.

Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes shall first be addressed through our customer support team. If a resolution cannot be reached, disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

Get in Touch

Questions about these Terms? We're here to help. Email us at [email protected].