Privacy Policy

Our Commitment

Vyshetel Ltd, operating under the brand name XLines, is committed to protecting your personal data in accordance with UK GDPR and applicable data protection laws. We process your information lawfully, fairly, and transparently.

This policy applies to all users of our mobile apps, website, and communication services. By using XLines, you consent to the practices described here.

Information Collection

We collect information in three ways:

Information you provide directly:

• Email address
• Phone number
• Payment details
• Identity documents (when required for regulatory compliance)

Information generated through usage:

• Call and message metadata (timestamps, duration)
• Device identifiers
• IP addresses
• App interaction data

Information from third parties:

• Transaction confirmations from payment processors
• Service delivery data from telecommunications partners

Purpose of Processing

We use your data exclusively for:

• Delivering and maintaining our virtual number services
• Processing payments and managing your subscription
• Verifying identity where required by telecommunications regulations
• Preventing fraud and ensuring platform security
• Sending essential service communications
• Improving our products based on aggregated usage patterns
• Complying with legal and regulatory requirements

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

Message & Call Privacy

Your communications are private. We do not monitor, read, or listen to the content of your calls or messages unless legally compelled to do so.

If you enable features like voicemail transcription, your recordings are processed to provide the service and then handled according to your retention preferences.

Call and message metadata (who you contacted, when, and for how long) is retained for service delivery and may be disclosed if required by law.

Data Sharing

We share your information only when necessary:

• Telecommunications carriers: To provision and route your virtual numbers
• Payment providers: To process your transactions securely
• Cloud infrastructure: To host and deliver our services reliably
• Legal authorities: When required by valid court orders or law enforcement requests

All service providers are contractually bound to protect your data and use it only for specified purposes.

Security Measures

We employ robust technical and organizational measures to safeguard your data:

• TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Multi-factor authentication options
• Regular security audits and penetration testing
• Strict access controls with role-based permissions
• 24/7 infrastructure monitoring

Despite our best efforts, no system is completely secure. Please protect your account credentials and report any suspicious activity immediately.

Your Data Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to certain types of processing
• Request data portability in a machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We respond to all requests within 30 days.

Data Retention

We keep your data only as long as necessary. Account information is retained while your account is active. After account closure, we retain certain records for up to 7 years to comply with financial and telecommunications regulations.

Call and message metadata is typically retained for 12 months. You can request earlier deletion of non-essential data at any time.

International Transfers

Our services operate globally, which means your data may be processed in countries outside the UK. When transferring data internationally, we use approved mechanisms such as Standard Contractual Clauses to ensure adequate protection.

Cookies & Analytics

Our website uses essential cookies to function properly. We also use analytics tools to understand how users interact with our services. You can manage cookie preferences through your browser settings.

Our mobile apps collect anonymized usage data to help us improve features and fix issues. You can opt out of analytics in the app settings.

Policy Updates

We may revise this policy as our services evolve or regulations change. Significant changes will be communicated via email or in-app notification. Continued use after changes take effect constitutes acceptance.

Questions & Complaints

For privacy-related inquiries, reach our Data Protection team at [email protected].