Account

It depends on how you subscribed: • Stripe (website or app): Go to your Subscriptions page, tap the subscription you want to cancel, and select "Cancel Subscription". Your number remains active until the end of your billing period. • Apple In-App Purchase: Open your iPhone Settings > tap your name > Subscriptions > XLines > Cancel Subscription. After cancellation, your number enters a 10-day cooling period where you can still reclaim it.

For Stripe subscriptions, you can view and manage your subscription details directly in the XLines app under Subscriptions, or via the Stripe customer portal. For Apple subscriptions, manage them through your Apple ID settings (Settings > your name > Subscriptions).

Your XLines number remains yours for as long as your subscription is active and payments are up to date. You are free to cancel at any time after your plan's minimum term.

After your subscription ends, your number enters a 10-day cooling period. During this time, you will receive an email with a "Reclaim My Number" link. Clicking it will start a new subscription to keep your number. After the 10-day window, the number is permanently released and cannot be recovered.

You can stop receiving XLines notifications in two ways: 1. Sign out of the XLines app. You will not receive any calls or messages until you sign back in, at which point missed communications will appear. 2. Disable XLines notifications in your phone settings. Note that badge counts may still appear on the app icon.

XLines uses one-time verification codes (OTP) instead of passwords. 1. Open the app and enter your registered phone number or email. 2. You will receive a 6-digit code via SMS or email. 3. Enter the code within 5 minutes to log in. If you do not receive the code, wait 60 seconds and request a new one. Make sure your device is connected to the internet.

If you are not receiving your OTP code: • Check your internet connection. • For email codes, check your spam or junk folder. • Wait at least 60 seconds before requesting a new code. • There is a limit of 5 code requests per hour — wait and try again later if you have exceeded this. If the issue persists, contact us at [email protected].

To change the phone number or email address associated with your XLines account, please contact our support team at [email protected]. They will verify your identity and update your login details.

You can view your account details, subscription status, call and SMS history, and balance information in the XLines app. Go to your Account page to see your profile, or visit the XLines website and sign in for full account details.

You can request account deletion in the XLines app: 1. Go to your Account page. 2. Tap "Delete Account". 3. Select a reason and confirm. Once submitted, your account enters a 48-hour waiting period. You can continue using the app during this time, but the request cannot be cancelled. After 48 hours, your account will be deactivated and you will no longer be able to log in. Please note that in accordance with our legal and regulatory obligations, certain account information such as call and SMS logs may be retained to comply with lawful requests from law enforcement or government authorities. You can also request deletion by contacting support at [email protected].